Careers at Airsys

Do you want to work for a leading distributor of communication products, services and solutions?

New role: Airsys Systems Engineer

 

Are you a Systems Engineer looking for a career change?


Are you interested in working for one of Europe’s most successful distributor of two-way radio, accessory and associated network equipment?

With over 25 years of experience, Airsys delivers true value-add by providing technical sales and marketing support together with efficient logistics. We are committed to service excellence and unrivalled product choice.
 

 

Reporting structure and Job Purpose

As a system engineer at Airsys, you will grow your career in this exciting new role. Reporting to the Technical Account Manager, you will be one of the main technical interfaces into Airsys for all of our partners, the trusted advisor they turn to when making major project decisions.

The Systems Engineer role breaks down into three key areas:
 
  • Project management & implementation
  • Presales
  • Training


Collaborating with your colleagues within both Sales and Technical departments, you will enable our partners to gain maximum benefit from their relationship with Airsys by helping them gain a detailed understanding of how our products and services can solve real problems for their customers. Through listening to our partners needs, and investing heavily in our products and people, we have arrived at an exciting point in our evolution as the Europe’s number one distributor.
We are a service focused team, with dealer satisfaction and trusted relations being of the highest priority. At Airsys we believe that you cannot beat face to face contact with clients and therefore some travel will be involved.

Duties will include:

 

  • Address all product-related queries on time and in line with company SLAs
  • Take charge of system designs, builds and where needed, installations
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Provide our dealers with subject matter expertise across the Two-Way Radio and PTT product portfolio, either through personal knowledge or leveraging others within the wider team, including manufacturers
  • Train dealers to use products effectively


Benefits

 

  • In-house and external training
  • Friendly atmosphere
  • Cycle to work scheme
  • Christmas party
  • Employee summer party
  • Career progression
  • Continued investment within the business
  • UK’s number one distributor for Motorola Solutions and Kenwood
  • 23 days Holiday (3 to be held for Christmas Closedown) & Bank Holidays
  • Free Parking

Key Responsibilities:

The Systems Engineer role breaks down into three key areas:
 
  1. 1. Project management & implementation
  2.  
Collaborating with dealers to form comprehensive system designs to solve their customers’ challenges.

Project leading the engagement, partnering with the necessary internal resources to ensure a successful delivery of the agreed solution.

Complete oversight on projects from conception, to order fulfilment, and finally dealer sign off

On occasion, assist dealers with system installations where necessary

To operate aligned to industry standards, ideally Prince2 but not essential
 
  1. 2. Presales
  2.  
Partnering within the sales team (Sales and Product Specialists) to identify and qualify sales opportunities

Understanding dealers’ technical priorities & objectives and mapping Airsys solutions to best support those requirements

Providing inputs on proposed requirements for implementing and supporting new products based upon dealers’ feedback
 
  1. 3. Training


Take charge of all training programs and carry out system training on customers at Airsys, on customer site or remotely

Periodically develop new training programs where needed, to be added to the Airsys training portfolio

The ideal candidate:

 

  • Strong organisational and problem-solving skills
  • A customer focused mind-set, always looking to exceed customer expectations
  • Experience of working within a similar customer focused function, and a demonstrated ability to work with clients
  • Gain and maintain the highest levels of technical qualifications and expertise possible
  • Job measurement:
  • Formal review (through performance review system and one to one meetings)

Behaviours:
 
  • Customer focus
    • Seeks to provide an excellent service and to exceed customer expectations
    • Able to deal with challenging situations in a professional and understanding manner
 
  • Communication
    • Actively listens and communicates in a clear, concise manner, through a variety of different channels, including face to face, email and telephone
       
  • Commercial Awareness
    • Understands how their role contributes to the team and Airsys as a whole
    • Understands the importance of and follows policies and procedures. Contributes to procedure development and looks to improve customer satisfaction and profitability
       
  • Teamwork and Leadership
    • Work effectively as a member of a team and contribute ideas and solutions to improve working practices and client experience
    • Inspires, encourages and enables their colleagues to develop their skills
    • Seeks ideas and input of colleagues in own and wider teams to make best use of expertise and improve team performance
    • Supports the team and is flexible and willing to help team members and other areas of the business
       
  • Planning and organisation
    • Effectively manages workload, dealing with a number of different tasks simultaneously and prioritising them appropriately without compromising deadlines or standards
    • Ability to pre-empt any possible issues within the installations / technical work and work proactively to prevent impact to the business / clients
       
  • Problem solving and decision-making
    • Able to interpret and follow rules and guidelines, seeking to resolve issues themselves and knowing when to escalate to a senior member of staff
    • Confident to ask questions and seek clarification where there is ambiguity
    • Acts in a timely manner and understands the impact upon clients and the business
       
  • Creativity and continuous improvement
    • Able to demonstrate examples of identifying issues and takes a proactive approach to dealing with them, with the aim of adding value
    • Consistently seeks ways of improving individual and team performance. Can demonstrate recognition and development of new ideas and opportunities and encourages the team to do the same
       
  • Adaptability and managing change
    • Shows resilience and flexibility in response to work priorities and potential issues
    • Is receptive and contributes to new ideas and approaches and adapts accordingly
    • Able to handle conflicting priorities. Remain positive and put difficulties into perspective and is open to change about how things are done
    • Personal impact and professionalism
    • Understand how they can positively contribute towards the company objectives
    • Adheres to company standards and procedures, maintains confidentiality and upholds the company values and leadership characteristics at all times
 
Hours of work: 09:00 – 17:30
 
 


Do you want to enjoy great benefits such as:
 

  • In-house and external training
  • Friendly atmosphere
  • Cycle to work scheme
  • Christmas party
  • Employee summer party
  • Career progression
  • Continued investment within the business
  • UK’s number one distributor for Motorola Solutions and Kenwood
  • 23 days Holiday (3 to be held for Christmas Closedown) & Bank Holidays
  • Free Parking

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